Scope of Work for the Development & Operations Contract

Anticipated Scope of Work for a Five-year Contract

The contractor effort will be along these lines:

Provide full life cycle development (i.e., requirements analysis, design effort, development / integration, testing, and documentation production) of the GLIN 2 system per the scope of work and requirements in this RFI and the subsequent RFP
Populate and deploy the GLIN 2 System, to include one or more cloud-based central sites and numerous in-country Stations in accordance with the anticipated growth in member countries and languages as described in the Vision for GLIN 2, above.
Support planning and design of the future of the GLIN 2 System after initial deployment to include technical studies related to future GLIN 2 enhancements
Maintain, operate, and provide support services for the GLIN 2 System for the life of the five-year contract plus optionally 4 more years – to include system administration services
Support training and marketing activities for GLIN to include support for an annual meeting of the GLIN members
Support the development of GLIN partnerships such as promoting membership, partnerships and cooperative agreements
Provide and operate a 24 X 7 help desk with follow up engineering and training related services